In a Nutshell: Procuring a quality credit card payment processor is a necessity for any competitive business across nearly any industry these days. Chosen Payments stands out among payment processors with its wide range of services, including tech integration solutions, check processing, merchant cash advances, and much more. The company works with merchants, software vendors, and associations. Aligning with Founder Jeff Brodsly’s vision, Chosen Payments offers the highest levels of customer support with its white-glove service and attention to detail.
Cash is king, as the expression goes, but more folks these days seem to be saying the king is dead.
Gone are the days of shopping at a brick-and-mortar store and digging through your wallet to give the clerk a handful of bills for your goods. People can find just about any item or service they need these days on the internet and often pay for these electronic transactions with a credit or debit card.
Even big box stores and most mom-and-pop retailers accept card payments, for those shoppers who still like the hands-on experience of analog shopping.
That’s why it’s crucial for businesses of all types to procure the services of a quality payment processor. When it comes to modern convenience, first-class customer service, and a wide range of solutions, Chosen Payments fits the bill.
Chosen Payments Founder, President, and CEO Jeff Brodsly is a payments processor wiz with years of experience seeing how the industry works, said Sarah McKee, the company’s Brand Manager. Brodsly began his career as a sales agent
“Jeff started as an entry-level sales agent in the industry,” McKee said. “He learned from the bottom up the ins and outs of the business. And then he moved up to a management position and later became a partner before growing his own portfolio.”
Brodsly’s motivation to strike out on his own came from his vision of creating a more partner-based credit card payment processing model, McKee said. A model that delivers a closer relationship between the processor and the client.
Chosen Payments is the result of Brodsly’s vision and does just what he set out to do.
“Our focus is being your ‘partner in success,’” according to the company website. “This means that we treat each and every relationship like a true partnership, using our decades of industry experience to facilitate growth for our merchants.”
Wide-Ranging Solutions Include Integrated Payments, Check Processing, and Cash Advance Loans
Credit card processing is Chosen Payments’ flagship service, McKee said, but the company’s offerings go far beyond that.
“We also have the Chosen Technology Group which allows us to leverage our tech team experts to create custom integrations and our own gateways,” she said. “We created our own mobile app and our own CRM.”
Those custom integrations are one of the factors that sets Chosen Payments apart from some other payment processors.
“Through our developer integration package, we offer the tools needed to integrate directly into the software of your choice, making the relationship proprietary,” according to the company. “Our API and Hosted Payment Page remove the software from the scope of PCI, allow encryption and tokenization, and provide added benefits to the business.”
Chosen Payments also supports more than 120 third-party gateways and offers developer integration packages to help clients connect to the gateway of their choice that may not be directly supported by the platform.
And its core payment processing services allow clients to save money by getting the best rates possible on credit card processing fees while receiving funds as quickly as possible.
Chosen Payments’ expertise covers a lot of ground when it comes to payment processing — not just credit cards, but also check processing, gift/loyalty cards, ATMs, mobile apps, and other less common processing methods.
The company also offers cash advance loans from $5,000 to $2 million for those times when merchants need quick access to capital.
“A lot of our industries take advantage of the cash advance option,” McKee said. “It’s not the cheapest money, but if you can’t get it from your bank or other resources, we can get you fast funding. It’s simple and it’s easy. We definitely recommend it for clients that need cash quickly.”
Working with Partners Including Merchants, Software Vendors, and Associations
Because Brodsly has worked in roles at every level of the payments industry, McKee said he took note of where he wanted to improve when he launched his own company. And cultivating an environment for true long-lasting relationships with partners was key.
“Jeff has always been pennies for years instead of dollars for days,” McKee said. “So, he wanted to build a company around partnerships and instill those values in the staff as well so the staff then takes care of the clients.”
She said it was also important to Brodsly to invest extra time and money into the technology side of things so Chosen Payments could build more intimate relationships and be of more value to its tech clients, including independent software vendors (ISVs).
Chosen Payments has a wide variety of integration solutions for ISVs and software vendors, according to the company, including gateway integrations, POS integrations, and software integrations.
“Our hands-on experience allows our Software Integration Partners, VARs, and ISVs the luxury of depending on a company that is dedicated to the long-term success of each partnership,” according to the company website.
In addition to merchants and software vendors, Chosen Payments also partners with a number of associations.
“We are dedicated to making a difference in the payment processing industry by taking a partnership approach with associations,” according to the company. “This includes sponsorship and participation in association produced events. We also serve as a business consultant for associations nationwide that accept electronic payments.”
Some of Chosen Payments’ current association partners include Malvern Bank, the National Hot Rod Association, the American Booksellers Association, and the National Limousine Association.
“The Chosen Payments team dedicates their time, financial/processing knowledge and experience to transform the way our association clients and their merchants process credit cards,” according to the website.
A White-Glove Service Built for Attention to Detail
“Obviously, clients value saving money for their business so the rate is one part of it, but the white-glove service is also a big factor,” McKee said. “The attention to detail — clients have primary contacts. We never spin our merchants off to an 800 number. We handle all service for our clients.”
The Chosen Payments service team is committed to guiding clients every step of the way to make sure they have the best solution to match their business needs.
The company also maintains a team dedicated to assisting clients with chargebacks.
“We will be competitive for our clients,” McKee said. “Our clients will say they have great rates, they have the white-glove service, and they appreciate the personal relationship and the support of their industry because we do give back to their industries.”
Chosen Payments’ attentive service starts as soon as a new client comes on board.
“Once the merchant is signed, we help them get started so they can start accepting payments,” McKee said. “We have a 48-to-72-hour goal after approval to have that merchant up and processing.”
She said the merchant is signed by an agent, then a Chosen Payments in-house service manager helps follow the merchant through the approval and onboarding process.
“As soon as the approval is received, someone in support is assigned to reach out to that client to make the transition,” she said. “That could be the shipping of a terminal, reprogramming a terminal, or providing credentials to change over the software.”
All of this aligns with Brodsly’s vision to create a payment processing company that is more than just a name in the background. Chosen Payments truly functions as a partner for its clients through its tech integrations, competitive rates, and white-glove service.