The Ultimate Guide to Credit Cards
Tuesday, June 18, 2024

What to Do if Your Credit Card is Lost or Stolen

What To Do If Your Credit Card Is Lost Stolen
John Ulzheimer

Written by: John Ulzheimer

John Ulzheimer
John Ulzheimer

John Ulzheimer is an expert on credit reporting, credit scoring, and identity theft. The author of four books on the subject, Ulzheimer has been featured thousands of times in media outlets including the Wall Street Journal, NBC Nightly News, New York Times, CNBC, and countless others. With over 30 years of credit-related professional experience, including with both Equifax and FICO, Ulzheimer is the only recognized credit expert who actually comes from the credit industry. He has been an expert witness in over 600 credit-related lawsuits and has been qualified to testify in both federal and state courts on the topic of consumer credit. In his hometown of Atlanta, Ulzheimer is a frequent guest lecturer at the University of Georgia and Emory University's School of Law.

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Edited by: Lillian Guevara-Castro

Lillian Guevara-Castro
Lillian Guevara-Castro

Lillian Guevara-Castro brings more than 30 years of editing and journalism experience to the CardRates team. She has written and edited for major news organizations, including The Atlanta Journal-Constitution and the New York Times, and she previously served as an adjunct journalism instructor at the University of Florida. Today, Lillian edits all CardRates content for clarity, accuracy, and reader engagement.

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It has happened to all of us. We use our credit cards and use them often. We do our best to protect not just our physical card and its information, but also the credentials to our bank’s online account access.

But regardless of how careful we may be, nobody is immune to either losing their credit card or falling victim to one of the most common identity theft crimes in the country — credit card fraud — thanks to a stolen card. A lost or stolen credit card can be a stressful experience for a variety of reasons.

What if it’s your only method of payment, and now you’re left without any way of paying for things? What if you have thousands of dollars of unused credit limit that can now be used by a fraudster to rack up charges in your name? And who has time to wait for a new card to be mailed and then change all of the payment information for the services auto-billed to that card each month?

The first thing you need to do is calm down, seriously. One of the many benefits of using plastic is the fantastic set of protections you enjoy thanks to both Federal law and card network fraud policies.

If you act quickly, as soon as you discover the card’s missing, there is no reason for the theft or loss to turn into a disaster. You can protect yourself and limit your liability for fraud by following a few simple steps.

1. Contact Your Credit Card Issuer

As soon as you notice that your credit card is missing, you need to take action without delay. Depending on your situation, your immediate options may include locking your credit card account (for the short term) or canceling your card and requesting a replacement.

  • Lock or freeze your account: Some credit cards come with a “lock” or “freeze” feature that lets you limit certain types of transactions on your account. If you think you may have innocently misplaced your card, you may want to take advantage of this feature while you conduct a thorough search. However, if you can’t locate your card within a few hours, it’s best to go ahead and give your card issuer a call. Point being, don’t cancel your card until you know it’s permanently missing.
  • Cancel your credit card and request a new one: If you suspect your card was stolen or your efforts to locate it have failed, it’s time to contact your credit card issuer. Informing your card issuer of the theft or loss of your card is crucial if you want to limit your liability for potential fraudulent charges.

When you contact your card issuer, it will close and replace your credit card. Your new card will have a different 16-digit account number and no new charges will be approved on your old account number.

Keep this in mind if you have recurring payments scheduled on your missing card. You’ll need to contact those businesses and share your new account number to avoid declined transactions and possibly even late fees.

Some issuers will overnight you a new card, especially if you’re a heavy user of that card. Others will mail it to you.

2. Closely Monitor Your Statement and Transactions

You should aim to review your credit card statement for errors and unauthorized transactions every month. But, if you lose your credit card or someone steals it, checking your account for suspicious charges becomes much more critical.

You don’t have to wait for your credit card statement to monitor your account activity. You can check your account online or via the mobile app to look for signs of fraud.

Chase Fraud Alert

Example of a Chase Bank text fraud alert. Image source:

Of course, be sure to double check your statement as well so nothing falls through the cracks. Many card issuers allow you to set up usage alerts whereby you will get mobile messages whenever your card has been used.

If someone does use your credit card to make unauthorized purchases, you’ll need to reach out to your card issuer again. You can report fraudulent charges over the phone or your card issuer may let you dispute them online.

You will also likely be asked to affirm that you had nothing to do with any fraudulent charges and that you did not benefit from the charges.  Be careful with this step because you’ll likely be asked to affirm under the penalty of perjury.

The Federal Trade Commission (FTC) also recommends mailing a letter to the card issuer at its billing error address found on your statement. A certified letter with a return receipt is best for tracking purposes. You can use this FTC-approved sample letter to make the task easier.

3. Know Your Rights

When you promptly report a lost or stolen credit card, federal law protects you. The primary federal law that provides protection in these situations is the Fair Credit Billing Act (FCBA).

Don’t confuse the Fair Credit Billing Act with the Fair Credit Reporting Act as they are not the same statute.

Under the FCBA, you are only responsible for no more than $50 when fraudulent transactions take place on your credit card. But, if you report the card as stolen or lost before the phony charges are made, your liability drops to zero.

In addition to these legal protections, the four major credit card networks (VISA, Mastercard, American Express, and Discover) all have zero-liability policies as a matter of customer service. So, the likelihood of you ever being held liable for fraudulent credit card use is slim to none.

There is, however, a small catch when it comes to FCBA protections. You must report credit card loss, theft, or fraud within 60 days to limit your personal liability.

It’s also worth noting that the FCBA only applies to credit card fraud. If your debit card is lost or stolen, you are protected by the Electronic Funds Transfer Act (EFTA), which isn’t as robust as the FCBA.

Debit Card Loss or Theft Liability

If you fail to report debit card fraud within two days, your personal liability jumps to $500. Plus, with a debit card, the money that has been stolen is actually your money compared with a credit card, in which case it’s the bank’s money that has been stolen.

How a Lost or Stolen Credit Card Affects Your Credit

When you notify your credit card company that your card is missing, it will report the account as “lost or stolen” on your credit reports. This notation won’t hurt your credit scores. In fact, from a credit scoring perspective, it’s the same as a closed account.

If you’re worried about the closed original card lowering your average age of credit, don’t be. The closed account will still count toward the average age of accounts on your credit reports. (Your length of credit history is an important credit scoring component, and older accounts help your credit score.)

Once your original card is closed, your card issuer will send you a replacement card with a new 16-digit account number, new security code, and possibly a new expiration date. The replacement account number will generally show up as a new tradeline/account on your credit reports within 30 to 60 days.

In most cases, the new account on your credit report will reflect the same information as your original account, including:

  • Date Opened
  • Existing Credit History on Account
  • Credit Limit
  • Balance
  • Payment History

When your new card number is reported with the same information as your original account, your credit scores should be unaffected.

Keep in mind that in some cases, a card issuer may report your new card number as a brand-new credit card account. This isn’t ideal from a credit scoring perspective because, if your card issuer opts to report a new account with a new open date on your credit report, there’s a chance it could lower your credit scores because the new card will lower the average age of your accounts.

Failure to Act Quickly Could Be Costly

There’s no way to completely safeguard your credit cards from loss or theft. However, you should take steps to prevent fraud and keep your credit cards as secure as possible.

For example, keep your physical credit cards on your person or locked at home in a safe place. Never leave credit cards in your car, lying around at work, or in another unsecure location. It’s also wise to shred your credit card statements or, better yet, to consider signing up for paperless statements to keep sensitive information out of your mailbox.

If you do ever experience the loss or theft of a credit card, the most important thing to remember is to act quickly. You have consumer protections to rely on, but it’s up to you to notify your card issuer that there’s a problem. Failure to act will result in the limitation or expiration of some of your rights.

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