The Ultimate Guide to Credit Cards
Thursday, December 12, 2019

Credit Card Issuers: Phone Numbers & Contact List

Credit Card Issuers: Phone Numbers & Contact List

credit card advice

Erica Sandberg
By: Erica Sandberg
Updated: February 14, 2019

Opinions expressed here are ours alone, and are not provided, endorsed, or approved by any issuer. Our articles follow strict editorial guidelines and are updated regularly.

Want to reach out and say “Hi” to your credit card issuer? Or more realistically, discuss a problem, review your statement activity, or pay a bill?

Here is the personal and business line of credit contact information for prime issuers, subprime issuers, and credit unions across the country. Do not hesitate to contact them whenever you feel the need. Early intervention is always best when experiencing an issue with your account.

Prime Credit Card Issuers

Amex | Bank of America | Barclays | Capital One | Chase | Citi | Discover | HSBC | PNC
U.S. Bank | Wells Fargo

American Express

Company website: https://www.americanexpress.com

Personal card customer service phone number: 1- 800-528-4800

Small business card customer service phone number: 1-800-492-3344

American Express Logo

Corporate card customer service phone number: 1-800-528-2122

Payment mailing address:
American Express
P.O. Box 650448
Dallas, TX 75265-0448

Customer login: https://global.americanexpress.com/login

Additional method(s) of contact: Tweet questions to @AskAmex

Bank of America

Company website: https://www.bankofamerica.com

Personal card customer service phone number: 1- 800-732-9194

Bank of America Logo

Business card customer service phone number: 1-866-570-1603

Payment mailing address:
Bank of America
P.O. Box 15019
Wilmington, DE 19850-5019

Customer login: https://secure.bankofamerica.com/login/

Additional method(s) of contact: Tweet questions to @BofA_Help

Barclays

Company website: https://cards.barclaycardus.com

Personal card customer service phone number: 1-888-232-0780

Barclays Logo

Business card customer service phone number: 1-888-232-0780

Payment mailing address:
Card Services
P.O. Box 60517
City of Industry, CA 91716-0517

Customer login: https://www.securebanking.barclaysus.com/login

Additional method(s) of contact: Tweet questions to @AskBarclaysUS

Capital One

Company website: https://www.capitalone.com

Personal card customer service phone number: 1-800-227-4825

Capital One Logo

Business card customer service phone number: 1-800-867-0904

Payment mailing address:
Capital One
Attn: Payment Processing
P.O. Box 71083
Charlotte, NC 28272-1083

Customer login: https://verified.capitalone.com/

Additional method(s) of contact: Tweet questions to @AskCapitalOne

Chase

Company website: https://www.chase.com

Personal card customer service phone number: 1- 800-432-3117

Chase Logo

Business card customer service phone number: 1-800-242-7338

Payment mailing address:
Cardmember Services
P.O. Box 6294
Carol Stream, IL 60197-6294

Customer login: https://secure03a.chase.com/

Additional method(s) of contact: Tweet questions to @ChaseSupport

Citibank

Company website: https://online.citi.com

Personal card customer service phone number: 1-800-347-4934

Citibank Logo

Business card customer service phone number: 1-866-422-3091

Payment mailing address:
Citibank / Choice
P.O. BOX 9001037
Louisville KY, 40290-10371

Customer login: https://accountonline.citi.com/

Additional method(s) of contact: Tweet questions to @AskCiti

Discover

Company website: https://www.discover.com

Personal card customer service phone number: 1-800-347-2683

Discover Logo

Business card customer service phone number: 1-800-347-2683

Payment mailing address:
Discover Financial Services
P.O. Box 6103
Carol Stream, IL 60197-6103

Customer login: https://portal.discover.com/customersvcs/

Additional method(s) of contact: Tweet questions to @Discover

HSBC

Company website: https://www.us.hsbc.com

Personal card customer service phone number: 1-800-975-4722

HSBC Logo

Business card customer service phone number: 1-833-722-4722

Payment mailing address:
HSBC Bank USA, N.A.
P.O. Box 4657
Carol Stream, IL 60197-5255

Customer login: https://www.security.us.hsbc.com/

Additional method(s) of contact: Tweet questions to @HSBC_US

PNC

Company website: https://www.pnc.com

Personal card customer service phone number: 1-800-558-8472

PNC Logo

Business card customer service phone number: 1-800-474-2101

Payment mailing address: 
PNC Bank
P.O.Box 856177
Louisville, KY 40285-6177

Customer login: https://www.pnc.com/en/personal-banking/

Additional method(s) of contact: Tweet questions to @PNCBank_Help

U.S. Bank

Company website: https://www.usbank.com

Personal card customer service phone number: 1-800-285-8585

U.S. Bank LogoBusiness card customer service phone number: 1-866-485-4545

Payment mailing addresses (Mastercard and Amex): 
Mastercard: U.S. Bank
P.O. Box 790408
St. Louis, MO 63179-0408

American Express: U.S. Bank
P.O. Box 790185
St. Louis, MO 63179-0185

Customer login: https://onlinebanking.usbank.com/

Additional method(s) of contact: Tweet questions to @AskUSBank

Wells Fargo

Company website: https://www.wellsfargo.com

Personal card customer service phone number: 1-800-869-3557

Wells Fargo LogoBusiness card customer service phone number: 1-800-231-5511

Payment mailing address:
Wells Fargo Card Services
P.O. Box 51193
Los Angeles, CA 90051-5493

Customer login: https://connect.secure.wellsfargo.com/

Additional method(s) of contact: Tweet questions to @Ask_WellsFargo

Subprime Credit Card Issuers

CreditOne | First PREMIER | First Access | Genesis | Synovus | First Progress | Green Dot

CreditOne

Company website: https://www.creditonebank.com

CreditOne Bank LogoPersonal card customer service phone number: 1-877-825-3242

Payment mailing address:
Credit One Bank
Payment Services
P.O. Box 60500
City of Industry, CA 91716-0500

Customer login: https://www.creditonebank.com/

Additional method(s) of contact: https://www.creditonebank.com/customer-service

First PREMIER Bank

Company website: https://www.firstpremier.com

First PREMIER Bank LogoPersonal card customer service phone number: 1-800-987-5521

Payment mailing address: 
First PREMIER Bank
PO Box 5529
Sioux Falls, SD 57117-5529

Customer login: https://www.mypremiercreditcard.com

Additional method(s) of contact: https://www.mypremiercreditcard.com/Home/ContactUs

First Access

Company website: https://firstaccesscard.com

First Access LogoPersonal card customer service phone number: 1-888-267-7980

Payment mailing address:
First Access Card
PO Box 89028
Sioux Falls, SD 57109-9028

Customer login: https://www.myccpay.com/

Additional method(s) of contact: Email questions to info@firstaccesscard.com

Genesis Financial Solutions

Company website: https://www.genesis-fs.com

Personal card customer service phone number: 1-866-502-6439
Customer service Sunday – Saturday 6:00 am – 6:00 pm Pacific Time

Genesis Financial Solutions Logo

Payment mailing address:
Genesis FS Card Services
PO Box 84049
Columbus, GA 31908-4049

Customer login: https://mygenesiscredit.myfinanceservice.com/

Additional method(s) of contact: https://mygenesiscredit.myfinanceservice.com/ContactUs

Synovus Bank

Company website: https://www.synovus.com

Personal card customer service phone number: 1-888-796-6887

Synovus LogoBusiness card customer service phone number: 1-888-796-6887

Payment mailing address:
Card Services
P.O. Box 2181
Columbus, GA 31902-2181

Customer login: https://www.cardview.com/Login

Additional method(s) of contact: Email questions to info@synovus.com

First Progress

Company website: https://www.firstprogress.com

First Progress LogoPersonal card customer service phone number: 1-877-724-0928

Payment mailing address:
First Progress Card
P.O. Box 9053
Johnson City, TN 37615-9053

Customer login: https://www.firstprogress.com/customercenter/login

Additional method(s) of contact: Alternate customer service line 1-866-706-5543

Green Dot Bank

Company website: https://www.greendot.com

Personal card customer service phone number: 1-866-795-7597

Green Dot Bank LogoPayment mailing address:
Green Dot
P.O. Box 5100
Pasadena, CA 91117

Customer login: https://secure.greendot.com/login

Additional method(s) of contact: Tweet questions to @greendotcards

Credit Union Credit Card Issuers

Alliant | Aspire | First Tech Federal | Navy Federal | PenFed | USAA

Alliant Credit Union

Company website: https://www.alliantcreditunion.org

Alliant FCU Logo

Personal card customer service phone number: 1-800-328-1935

Payment mailing address:
Alliant Credit Union
P.O. Box 1666
Des Plaines, IL 60017-1666

Customer login: https://www.alliantcreditunion.com/OnlineBanking/Login

Additional method(s) of contact: https://www.alliantcreditunion.org/help/contact

Aspire Federal Credit Union

Company website: https://www.aspirefcu.org

Aspire FCU LogoPersonal card customer service phone number: 1-732-388-0477

Payment mailing address:
Aspire Federal Credit Union
67 Walnut Avenue, Suite 401
Clark, NJ 07066

Customer login: https://www.myaspirefcu.org/login/

Additional method(s) of contact: Email questions to webmail@aspirefcu.org

First Tech Federal Credit Union

Company website: https://www.firsttechfed.com

First Tech FCU LogoPersonal card customer service phone number: 1-855-855-8805

Payment mailing address:
PO Box 2780
Portland, OR 97208-2780

Customer login: https://banking.firsttechfed.com/

Additional method(s) of contact: https://www.firsttechfed.com/Forms/Contact-Us

Navy Federal Credit Union

Company website: https://www.navyfederal.org

Navy FCU LogoPersonal card customer service phone number: 1-888-842-6328

Payment mailing address:
Navy Federal Credit Union
PO Box 3500
Merrifield, VA 22119-3500

Customer login: https://my.navyfederal.org/

Additional method(s) of contact: Tweet questions to @NavyFederalHelp

PenFed

Company website: https://www.penfed.org

PenFed Credit Union LogoPersonal card customer service phone number: 1-800-247-5626

Payment mailing address:
PenFed
P.O. Box 247080
Omaha NE 68124-7080

Customer login: https://www.penfed.org/login-to-penfed-online

Additional method(s) of contact: Email questions to info@hq.penfed.org

USAA

Company website: https://www.usaa.com

Personal card customer service phone number: 1-800-531-8722

USAA Logo

Payment mailing address:
USAA Federal Savings Bank
Attn: Credit Card Payments
10750 McDermott Freeway
San Antonio, TX 78288-0570

Customer login: https://www.usaa.com/Logon

Additional method(s) of contact: Tweet questions to @USAA_help