In a Nutshell: The world is ready to travel again, but the COVID-19 pandemic seems likely to disrupt itineraries and travel investments for the foreseeable future. That’s why custom trip and travel medical insurance solutions from Seven Corners are more important than ever for protecting against uncertainties. And with Seven Corners’ 24/7 customer-service guarantee, credit card rewards travelers gain additional peace of mind by knowing a Seven Corners professional is always available to offer guidance and support.
As the COVID-19 pandemic continues to disrupt the travel industry, it also highlights the importance of protecting travel investments and ensuring healthcare availability abroad.
During the early stages of the pandemic, travel providers were extremely flexible about rebooking flights and hotels, but they’ve become less so as the pandemic has persisted — which is not surprising, considering the prolonged downturn in travel markets.
For credit card rewards travelers, that means nonrefundable trip expenses remain vulnerable to cancellation, delay, and interruption. Mass flight cancellations also affect baggage handling and lead to more lost baggage. Another concern travelers face is the potential of temporarily losing healthcare coverage during travel abroad.
Despite all these downward pressures, business at trip and travel medical insurance provider Seven Corners has returned to pre-pandemic levels. As consumers navigate travel challenges during a pandemic, more travelers are turning to Seven Corners for insurance solutions that deliver.
Comprehensive trip insurance products from Seven Corners provide travel and medical coverage for U.S. and non-U.S. residents. And travel medical insurance products ensure healthcare availability everywhere across borders.
Seven Corners has been a leader in building a strong online presence and a direct-to-consumer business model over almost 30 years in the travel insurance business. But as Seven Corners President Jeremy Murchland explains, it’s the human connection behind the tech that is attracting more customers.
“The fact that our business is returning to 2019 levels suggests to me that we’re doing something right on the customer experience side,” Murchland said. “We’ve treated people right during the pandemic, and that customer loyalty is being rewarded to Seven Corners now.”
Offering Comprehensive Financial and Medical Security
Seven Corners customer professionals are always available to discuss coverage and provide medical and travel assistance through Seven Corners Assist. Wherever card rewards travelers originate their trips, they know a trained member of the multilingual Seven Corners team is only a phone call away.
“The key here is that we’re still privately held — we’re not a division of a much larger global company that has other interests,” Murchland said. “Our sole focus is on the travel insurance side of things, so we move quicker, and we put the customer first.”
RoundTrip Trip Cancellation Travel Insurance covers U.S. residents traveling within the U.S. or internationally.
Policies reimburse nonrefundable prepaid trip costs in the event of cancellation or interruption for any covered reason. Baggage and personal effects that are stolen, lost, or damaged during a trip are also protected. And all Seven Corners trip insurance policies cover qualifying medical emergencies and evacuations.
“People set aside a lot of money for their vacations — once in a lifetime and bucket list trips are quite a financial investment,” Murchland said. “Trip insurance really provides that financial security if you’re booking one of these trips.”
Plus, a Seven Corners trip insurance policy is a relatively small travel investment versus what’s at risk, especially during COVID.
“That’s what insurance is about — insuring risk,” Murchland said. “It just feels like we’re in an environment now where there are more types of risk than maybe there were a year and a half or two years ago.”
Solutions That Ensure Healthcare Continuity
RoundTrip plans also allow various forms of add-on coverage. An athlete may want to protect valuable sports equipment from baggage handling, for example. One add-on that’s becoming increasingly popular during COVID is coverage that allows you to cancel for any reason.
“At the front end of the pandemic, and even today, people have different levels of risk tolerance,” Murchland said. “Cancel For Any Reason is for people who want that ultimate flexibility on their side.”
On the other end of the travel insurance spectrum are customers for whom travel costs themselves aren’t as much of an issue. Perhaps card travelers are booking flights and accommodations with flexible cancellation policies, or they’re planning extended stays. For those customers, Seven Corners provides a variety of travel medical coverages, including Liaison, its flagship travel medical product.
“We serve a lot of people traveling inbound to the U.S. from Southeast Asia who may be staying with family,” Murchland said. “Covering trip costs aren’t as big of a concern for them, but U.S. medical expenses are quite a big concern.”
Liaison and other Seven Corners travel medical products pay for eligible medical expenses, cover expenses for trip interruption, and protect luggage.
“An important thing that a lot of people don’t understand is that their home medical insurance doesn’t travel with them when they travel internationally,” Murchland said. “Or, if it does, there are larger deductibles, payments upfront, and coverages that are lacking.”
While some countries provide healthcare for visitors, coverage and requirements vary from destination to destination, and the all-important medical evaluation is not included.
“If you’re not worried about your investment in your trip, make sure you get medical,” Murchland said. “Any accident that can happen at home can happen abroad.”
Personalized Protection For Clients Worldwide
Card rewards enthusiasts are perhaps among the world’s most ardent travelers. Anyone who has traveled frequently is likely well aware that any disruption to a travel plan can impact a travel investment.
And while top travel cards come with travel insurance options, protection from Seven Corners helps bring certainty to short- and longer-term travel for business or pleasure. In a highly regulated industry where there’s not much product differentiation around the price, Seven Corners attracts more than its share of repeat customers thanks to its commitment to customer service.
That’s where the value comes in — Seven Corners’ 24/SEVEN customer service guarantee governs every aspect of the insurance relationship from the sale to the completion of the trip. Whether the issue is financial or medical, it’s that level of person-to-person service that keeps customers coming back.
“I think we’re winning on the customer experience side, and we see that in our review scores and in the feedback we get from customers and brokers and agents,” Murchland said.
Claims Your Way is part of that service guarantee. Customers who need to file a claim can circumvent complex forms and have a direct conversation with a dedicated claims agent. That trained professional deals with any uncertainty and possible delay that stems from an incorrect filing.
A single person at Seven Corners can serve as a contact throughout the entire claims process, be available to answer questions, provide help with documentation, and do whatever else needs to be done to ensure a positive resolution.
For folks who may be on the fence about travel insurance, Murchland recommends giving Seven Corners a call.
“I think people call and talk to us and buy from us for a reason,” Murchland said. “Insurance is complicated, and we’re always happy to chat and answer people’s questions.”