Banking | Credit Card Topics

Kasisto’s KAI Conversational AI Platform Optimizes Customer Service, Engagement, and Acquisition for Financial Institutions

By: Adam West, 12/6/2018

In a Nutshell: As customers have come to expect online and mobile banking capabilities, conversational AI has emerged as the next wave of digital transformation for financial institutions. The Kasisto KAI platform provides a prime example of how AI — powered by natural language processing, machine learning, and in-depth industry knowledge — can streamline customer interactions while optimizing how banks provide customer care, sell and market their products and services. Banks use... read more »

UK’s Starling Bank Offers Mobile-Only Accounts Suited to Today’s Digital Lifestyle While Offering a Full Range of Banking Services

By: Matt Walker, 11/29/2018

In a Nutshell: Technology has evolved rapidly in the past decade, with smartphones moving from new, novel devices to essential everyday tools. UK-based Starling Bank is taking the next logical step for online banking with its mobile-only personal and business current accounts. Users receive all the features they expect from a traditional online bank account, including a debit card and overdraft. Starling can be nimble and efficient with its product because it has built its own platform... read more »

DNB First Bank Maintains its Commitment to Personal Service While Providing Pennsylvania Customers With Innovative Technology

By: Jon McDonald, 11/29/2018

In a Nutshell: Among financial institutions in Greater Philadelphia, DNB First, based in Chester County, stands out with nearly 160 years of uninterrupted service. It boasts a well-earned reputation for trustworthiness, stability, and community stewardship. In an industry characterized by lightning-fast changes in modern technology, the bank is building a forward-thinking consumer product line. DNB First is an institution that addresses the needs and preferences of a variety of... read more »

Making Sustainability Good Business — Bank of America is Recognized with Our Editor’s Choice™ Award for ESG Commitment

By: Matt Walker, 11/16/2018

In a Nutshell: In recent years, Bank of America has emerged as a strong proponent of environmental and sustainability efforts in both its own practices and through supporting partners and clients. The banking leader has demonstrated its commitment to sustainability in a number of ways, including climate finance initiatives, aiding nonprofits, and through its own internal accountability efforts. Along the way, the company has created real-world change and economic opportunities. We are... read more »

Empower Takes Banking Completely Digital, Offering 1% Cash Back, High Savings Interest Rates and an Online Assistant

By: Matt Walker, 11/5/2018

In a Nutshell: The grand days of the brick-and-mortar banking institution are going by the wayside with the rise of online banking and digital services. And Empower is front and center in this digital shift. The new company is an all-digital bank that can give customers certain advantages not always available at traditional banks, including 1% cash back on checking accounts and higher interest rates on savings accounts. Empower’s digital assistant monitors your funds 24/7 and offers... read more »

First Commonwealth Bank Recognized for Prioritizing Customers’ Financial Goals in the Western Pennsylvania and Ohio Markets

By: Matt Walker, 10/30/2018

In a Nutshell: With locations across Western Pennsylvania and throughout Ohio, First Commonwealth Bank strives to improve the financial lives of the people, businesses, and communities it serves. First Commonwealth Bank maintains a diligent focus on building financial confidence in its customers through various initiatives, including designating an employee position devoted to financial education. The bank's dedication to customers is also evident in the products and services it... read more »

ABBYY Develops Automated Document Capture, Extraction, and Classification Solutions So Banks Can Accelerate Onboarding and Processing

By: Jon McDonald, 10/22/2018

In a Nutshell: For mobile banking technology to deliver the real-time experience consumers expect, it must analyze data as fast as it comes in. That includes capturing all incoming information, whether physical or digital, transforming it into actionable data, and promptly routing it to the appropriate channel. With its solutions for automating document capture, extraction, and classification, ABBYY helps banks accelerate both customer onboarding and processing. The company allows... read more »

Avidia Bank’s Suite of Cards Feature Competitive APRs for Every Credit Range and Up to 3x Rewards Points

By: Matt Walker, 10/9/2018

In a Nutshell: As a community bank, Avidia keeps the customer at the forefront of its decisions. That's why the bank supplies a diverse offering of personal credit cards to its customers. Between its Classic, Gold, Platinum, and new NEPGA World Elite Mastercard® options, Avidia has something for consumers in every credit range — from those with little-to-no credit to the biggest spenders. The bank also boasts a hearty rewards program with options for 2 or 3 points earned for each... read more »

JD Bank Earns Our 2018 Editor’s Choice Award™ for Its Focus on Community Engagement in Louisiana

By: Matt Walker, 9/12/2018

In a Nutshell: In today’s fast-paced world, it can feel at times as if like the idea of community is being left behind. But JD Bank knows the importance of community involvement, and is helping to keep its community spirit alive. The Louisiana chain works encourages volunteering in its communities, donates to local charities, and provides financial education to various audiences. For these reasons, we have selected JD Bank as a recipient of the 2018 Editor’s Choice Award™. // ... read more »

New York Community Bank Gives Back by Hosting Free Financial Literacy Programs and Donating Millions to Nonprofits

By: Ray FitzGerald, 9/7/2018

In a Nutshell: New York Community Bank maintains over $50 billion in assets over its five-state footprint, but what really makes the institution proud is its long history of community involvement. The bank hosts free public financial literacy programs that tackle topics relevant to its audience — including modules that teach youngsters how to save their allowance and those that help seniors detect and avoid financial and medical fraud. Through its two foundations, NYCB donates... read more »

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